Have questions about what Rocket Shippers can do for your business? Find answers to common questions below, or get in touch to learn more details about how we can meet your fulfillment needs.
Frequently Asked Questions
Where are your warehouses located?
What are some signs of a high-quality, third-party warehousing facility?
- Secure — When looking at facilities to warehouse your inventory, they should be in a safe area and provide security 24/7.
- Clean — The facility should be clean and well-organized. This reflects the quality of how your product is handled and the capability of meeting your service demands.
- SOPs — The 3PL company should have standard operating procedures as well as customized processes that can support your business’s needs.
- The Right People — An experienced, honest, and customer-friendly staff are key ingredients when looking for a 3PL provider. Having a team of trustworthy individuals working behind the scenes to manage your orders can be critical to the overall growth and success of your business. We’re happy and proud to say that these individuals are the foundation of Rocket Shippers’ success.
Do you support returns?
Do you ship internationally?
I don’t want my customers to know that I am using a 3PL provider. Can you take care of this?
What retail EDI integrations do you support?
What types of packaging options do you support?
Through our vendor partnerships, we offer competitive pricing for all standard packaging needs. We also offer access to custom packaging firms that can create the perfect custom packaging for your product.
Why use third-party logistics (3PL)?
How can I keep an eye on inventory?
We also welcome visitors! Feel free to stop by the facility to check on your products or to just say hello over a coffee and a snack.