Frequently Asked


Have questions about what Rocket Shippers can do for your business? Find answers to common questions below, or get in touch to learn more details about how we can meet your fulfillment needs.


Frequently Asked Questions

Where are your warehouses located?

Our warehouses are located at 1370 Aviation Boulevard in Hebron, Kentucky. We are across the highway from Cincinnati/Northern Kentucky International Airport (CVG), the location of the Amazon Air Hub and DHL Global Express Hub.

What are some signs of a high-quality, third-party warehousing facility?

  • Secure — When looking at facilities to warehouse your inventory, they should be in a safe area and provide security 24/7.
  • Clean — The facility should be clean and well-organized. This reflects the quality of how your product is handled and the capability of meeting your service demands.
  • SOPs — The 3PL company should have standard operating procedures as well as customized processes that can support your business’s needs.
  • The Right People — An experienced, honest, and customer-friendly staff are key ingredients when looking for a 3PL provider. Having a team of trustworthy individuals working behind the scenes to manage your orders can be critical to the overall growth and success of your business.  We’re happy and proud to say that these individuals are the foundation of Rocket Shippers’ success.

Do you support returns?

Yes, we support high-volume returns with services that include restocking and disposal.

Do you ship internationally?

Yes, we ship internationally and to all major U.S. military bases through supporting carriers.

I don’t want my customers to know that I am using a 3PL provider. Can you take care of this?

Absolutely—you have complete control over your customer’s packaging experience. We understand blind-drop shipping and can tailor outgoing order labels to reflect different “shipped from” names. This white label approach, often leveraged for e-commerce sales order fulfillment, is another way we serve as a seamless extension of your business and brand.

What retail EDI integrations do you support?

Through our warehouse management system (WMS) and partnership with SPS Commerce, we have the ability to seamlessly integrate with all major retailers’ electronic data interchange (EDI) solutions.

What types of packaging options do you support?

Through our vendor partnerships, we offer competitive pricing for all standard packaging needs. We also offer access to custom packaging firms that can create the perfect custom packaging for your product.

Why use third-party logistics (3PL)?

Growing brands use 3PL or third-party fulfillment (3PF) to get their products out to customers more quickly, efficiently, and accurately. We save you the time, money, and headaches, leaving you more time to build your team, increase your sales, and grow your business.

How can I keep an eye on inventory?

At Rocket Shippers, we make an effort to be as transparent as possible with our clients. Through our warehouse management software (WMS), we offer a client portal that allows you to see exactly what we see in real time. Live inventory updates, accurate reporting, daily operational activity, and your personal accounting information are all visible.

We also welcome visitors! Feel free to stop by the facility to check on your products or to just say hello over a coffee and a snack.

Can you provide fulfillment for B2B or B2C customers?

Yes, we are an omnichannel fulfillment center and can get your product to its destination—wherever that may be.